Before your trip
Use your rental confirmation to review the reservation, payment schedule, protection selection, and required driver steps. Contact us before pickup if any detail is incorrect.
Vault Drives support
Help for every part of the trip.
Reservation support is available daily from 8:00 a.m. to 11:00 p.m. Central Time.
Changes or cancellation
Manage your reservation through your confirmation or contact Vault Drives support as early as possible. A change is not approved until it is confirmed in writing and any updated charges are accepted.
Pickup and return
Bring the approved driver license and follow the confirmed handoff instructions. Return the vehicle with all keys, cards, cables, and supplied accessories.
Roadside or incident help
Move to a safe location when possible. Call 911 for immediate danger, then contact Vault Drives and follow the protection provider's incident instructions.
Safety comes first.
For a crash, fire, medical emergency, or immediate threat, call 911 first. Notify Vault Drives as soon as it is safe. Never email passwords, full payment-card data, driver-license images, or biometric records.